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For journeys wholly within the UK and to/from Ireland, one child under 3 years, not occupying a seat can travel for free with one fare paying adult.

For all other journeys, all passengers including children and infants under 3 years must purchase a ticket.

Number of passengers travelling who hold Scottish Concessionary Entitlement Cards. Valid for concessionary travel for journeys wholly within Scotland.

Number of passengers travelling who hold NUS Extra cards. Valid for travel within UK only. has come a long way since its launch in 2003, and we are now proud to serve over 100 destinations in the UK and Mainland Europe. To make our increasingly long origin list easier to navigate we have added this new optional country filter. We hope you find this new feature helpful.
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Please search our FAQs section to make sure that your question hasn't already been answered.


For timetable, general enquiries and customer services please email us

Your email will be replied to within 72 hours.

or you may telephone us on

+44 141 352 4444*

*Open 24 hours a day, seven days a week. Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.


Telephone Bookings

Tel: +44 900 1600 900 seven days a week 07:00 to 22:00 (Times are UK local time). Service operated by Journeycall Ltd.

Calls to this number will cost 65p per minute, plus telephone access charges.

Please note your call will be answered in English and all bookings will be made in GBP (Sterling).


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Alternatively you may write to us:

Customer Services
Buchanan Bus Station
G2 3NW

Although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail.


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If you are unhappy with our response you have the right to appeal our decision to the relevant conciliation agency. The conciliation bodies are subject to a three month time limit for dealing with appeals.

United Kingdom

England and Wales - The Bus Appeals Body is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.

In England contact,

Bus Users England
Terminal House
TW17 8AS

In Wales contact,

Bus Users UK (Wales)
PO Box 1045

Scotland - independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.

Bus Users Scotland
8b McDonald Road

Last Updated: Thursday 5 January 2017 10:15


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